> Privacy Policy

1. Introduction

Welcome to Kausora Technologies. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website, use our services, or interact with us. This policy also explains your rights under applicable data protection laws including the European General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Information We Collect

We may collect and process the following types of personal data:

• Personal Data: Name, email address, phone number, and contact details when you subscribe or contact us.
• Usage Data: Information on website usage including pages visited, time and date of visits, and diagnostic data. We use Google Analytics to understand visitor interactions.
• Marketing Data: Marketing preferences and interests for personalized communications.
• Cookies: We use cookies and tracking technologies to enhance experience and analyze usage.

3. Kausora Connect: Messaging Services

Kausora Technologies operates Kausora Connect, a customer-engagement platform that processes messages on behalf of the businesses that use it ("business clients"). When you contact a business client through a messaging channel such as WhatsApp, we process on that business's behalf: your phone number, your public profile name, the content of your messages with that business, and message delivery metadata. This data is used solely to deliver the business's customer-service and engagement functions, including automated (AI-assisted) responses, inquiry handling, lead capture, and appointment scheduling. It is not sold or used for advertising.

Automated responses may be generated using artificial-intelligence language models. Message content necessary to generate a response is processed by our AI service providers under contractual data-protection safeguards and is not used to train their models.

Conversation data is hosted within the European Union. Business clients control their customers' conversation data and may instruct us to delete it at any time. For deletion requests, see our Data Protection page.

4. How We Use Your Information

• Provide, operate, and maintain our services
• Improve and personalize user experience
• Send updates, newsletters, and marketing materials (with consent)
• Analyze usage trends and improve services
• Comply with legal obligations

5. Your Rights

Under GDPR and CCPA, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Data portability
• Withdraw consent at any time

6. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: contact@kausora.com

Phone: +971-50-153-7164